Bookings procedure and clinicial guidelines for use of the
clinical rooms at 5 Devonshire Place
It is vital that if a consultant requires this service,
it must be booked at least 24/48 hours in advance in order to
ensure that rooms and nursing staff are available.
Should a consultant book on the day the procedure is to be
undertaken, the sister in charge will endeavor to accommodate the
ad-hoc booking if all resources are available to ensure a safe and
efficient environment.
Specific to insured patients
It is the responsibility of the relevant consultant’s secretary
to inform the patient to obtain pre authorization from their
insurance company prior to attending the clinic for their
procedure. The patient must present their insurance details and pre
authorization number on arrival for their treatment. Without a
confirmed pre-auth the procedure can be cancelled on the day.
Specific to self paying patients
It is the responsibility of the relevant consultant’s secretary
to inform the patient that they will be required to settle the bill
in total following the procedure.
Specific to embassy funded patients
It is the responsibility of the relevant consultant’s secretary
to inform the patient that they are required to bring a Letter of
Guarantee for the specific procedure, including the date stating
when it is to be carried out. Failure to bring this may result in
cancellation of the procedure. The patient is required to bring a
separate Letter of Guarantee for consultations.
Booking Process
As soon as a consultant requires this facility, they or their
secretaries must comply with the instructions set out below.
- The consultant or secretary are to contact the sister in
charge or the clinical rooms staff via
her/his bleep to ensure availability of the clinical
rooms and staff for that day.
- Once availability is confirmed, the following information on
the booking form (see attached)
will be required. The booking form is to be completed by
the consultant or secretary and can
be faxed, emailed or alternatively sent directly to the
main front hall reception on ground
floor for collection by the clinical rooms' staff.
- The clinical rooms staff or receptionists where applicable
will pre register the patient with the
details from the booking form, so it is VITAL that all
patient details are correct.
Patient Flow on day of Procedure
- The patient will report to main reception and will be directed
via the lifts to the receptionist on
the specific floor.
- The receptionist will be responsible to inform the clinical
rooms staff via the bleep system
that the patient has arrived. The clinical rooms staff or
receptionist where applicable will then
complete the full registration of the patient on
Meditech.
- Labels for the patient will be printed off by the clinical
rooms nursing staff and attached on
relevant documentation where applicable.
- The procedure will then be carried out.
- Once the procedure is complete, the nurse
assisting/chaperoning with the procedure will post
the charges for that procedure on Meditech.
- For self paying patients the relevant receptionist will print
off an invoice for the procedure
performed.
- If the patient is self paying the receptionist will then take
payment from the patient if only
they are paying via debit/credit card or cheque. Should
they wish to pay by cash; the
receptionist will escort the patient to the ground floor
pay register.
- Pre authorisation for insured patients or a Letter of
Guarantee for embassy patients will cover
funding for outpatient procedures.